GUG Raises Concerns Over Route 300 Service Following Student Complaints.

Over the past few weeks, GUG has received several complaints from Gozitan students regarding issues with the Route 300 bus service.

Students reported that the bus has sometimes failed to reach its stop at Lascaris, Valletta. As a result, they had to resort to alternative transport and cover the additional cost themselves. The problem worsened last week, particularly on the 7:40am departure from Lascaris. GUG received a high number of complaints from students who reported that the bus was full and that some students were taken off it.

Students reported that some passengers were asked to leave the bus because the vehicle was only authorised to carry two standing passengers, leaving them unable to continue their journey as planned. Following these complaints, GUG contacted Transport Malta to bring the situation to its attention and request that the necessary action be taken. Transport Malta confirmed that it had been carrying out monitoring exercises at the Lascaris stop to assess the punctuality, reliability and capacity of the service.

During these checks, it identified that the bus operator had been assigning the wrong type of bus to the route. Transport Malta informed GUG that the matter had been addressed with the operator and that the situation would continue to be monitored. Transport Malta also acknowledged the delays reported on the route and confirmed that these would be discussed with the bus operator.

GUG hopes to see the necessary improvements in the coming weeks and will continue to follow up on the matter to ensure that students can rely on this service without worrying about being left behind or facing additional transport costs.